Shipping & Return Policy
We offer FREE Shipping for all orders Above 1199.
Cash-On-Delivery is available for orders below Rs. 500 up to Rs. 1000.
All of our orders are shipped within 24hrs.
Returns, Replacements and Refunds
How do I return an item purchased on MK Professional?
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]
At the time of delivery, please ensure that you do not accept any package that is damaged or tampered in any way.
If a return is accepted, MK Professional will replace or refund the invoiced value for, the damaged / defective / expired / wrong product.
Note : If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/exchanged?
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 2 business days of order delivery
- Free product provided by brand